Thank you for choosing New England Life Care for your in-home care. We are honored to have you as part of our NELC family. To assist you in becoming more comfortable with administering your therapy, below are training videos to provide additional guidance during your time with us.

Pump Information

Catheter Maintenance

Flow Regulator

Elastomeric Method

Slow IV Push

Vista Pump

Infinity Pump

CADD Solis TPN

Mini-Bag Plus

CADD Solis Intermittent

Curlin Pump Educational Videos

• Battery handling & storage

Medication Education 

• Verifying a Prescription Label
• Speak up about your mediations
• How to properly dispose of your unused medications

Cover your Cough

Safety Tips

• General safety
• Tips to Prevent Falls
• Safeguarding a healthy and safe home environment
• Disaster Preparedness

A Commitment to Customer Service

When you become a New England Life Care patient, you become part of the New England Life Care family. From your first home or hospital room visit to your last phone call on service, you will always know our priority is you. Once you become a member of a New England Life Care infusion therapy program, you will:

• Receive hands-on training from our infusion therapy clinicians
• Have all necessary specialty pharmacy deliveries arrive at your home on schedule
• Get regular calls from our professional home infusion therapy teams, based in Woburn MA, Concord NH, and Portland ME.
• Collaborate with your infusion therapy team to develop a plan of care that is focused on your unique needs and goals with a focus on flexibility and quality of life
• Have your healthcare coverage verified and secured

Ways We Communicate – Customer Service

Communication Guide

Forms of Communication that NELC Uses:
Phone/Email/Text/Virtual Care Assistant/Citrus Patient Portal

Complete a Patient Satisfaction Survey 

Useful Links

*** The links below will take you to an external website that is not associated with New England Life Care. We are not responsible for the content on these pages.***

Health Conditions and Organizations

• All About Bleeding Disorders
• ALS Association of America (ALSA)
• American Academy of Pediatrics
• American Cancer Society
• American Chronic Pain Association
• American Diabetes Association
• American Heart Association
• American Lung Association
• American Society for Bariatric Surgery
• American Society of Clinical Onocology
• American Society of Hematology
• Blood & Marrow Transplant Information Network
• CDC – Centers for Disease Control and Prevention
• Crohn’s & Colitis Foundation of America (CCFA)
• Immune Deficiency Foundation
• March of Dimes
• Medline Plus
• National Cancer Institute
• National Family Caregivers Association
• National Hemophilia Foundation
• National Institutes of Health
• National Multiple Sclerosis Society
• The Leukemia & Lymphoma Society
• The Oley Foundation
• WebMD Health

Government and Regulatory

• The Joint Commission
• Medicare
• Social Security Administration

Professional Organizations

• ASPEN-American Society Parenteral and Enteral Nutrition
• National Home Infusion Association
• Infusion Nurses Society
• Association for Vascular Access

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